ACI Motors has been optimizing different technological tools for better customer service throughout the country. The newly launched unique Service Tracking App (STA) ensures its commitment to provide service within 6 hours to the farmers. Currently, 130 technicians of ACI Motors are providing on-time customer service using this app. The mobile app also measures customer satisfaction index effectively.
ACI Motors has also introduced a dashboard to monitor live service activities. The STA is connected to this dashboard and real-time data on the service activities can be accessed from anywhere in the country.
Moreover, farmers can directly call to the Call Center (16509) for service solution. Integrating the app with the call center, ACI Motors is ensuring timely service more efficiently. Besides, farmers can provide feedback on service and product performance using this mobile application. It is enabling ACI Motors to continuously improve its service quality. As a result, the overall Customer Satisfaction Index is increasing. ACI Motors is now more connected with the farmers 24x7, all over the country.
Dr. F H Ansarey
Managing Director & CEO
ACI Agribusiness